Privacy Policy

Last Updated: 30 August 2025

Waggy Walks Pet Sitting & Walking (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a secure and transparent way. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Waggy Walks Pet Sitting & Walking provides pet care services including dog walking, pet sitting, and drop-in visits.

Contact Details:
📞 07827 966169
📧 waggywalkskb@gmail.com | kazzyburtie@gmail.com

If you have any questions about this policy or how your information is handled, you can contact us using the details above.

2. What Information We Collect

We may collect and process the following information when you use our services or contact us:

• Your name

• Address (where relevant for providing services)

• Email address

• Telephone number

• Pet details (name, breed, medical needs, behaviour information)

• Payment information (where required for processing payments)

3. How We Use Your Information

We use your personal data to:

• Provide and manage our pet care services

• Contact you about bookings, changes, or updates

• Keep records for insurance and legal purposes

• Respond to enquiries and provide customer support

• Send service-related communications (not marketing without consent)

We will only use your personal data when we have a lawful basis to do so, such as the performance of a contract, legitimate interests, or compliance with a legal obligation.

4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may share your information with:

• Service providers who help us deliver our services (e.g. payment processors)

• Insurance providers, if necessary for claims or compliance

• Authorities, where required by law

5. Data Storage & Security

Your personal information is stored securely and only kept for as long as necessary to provide our services and comply with legal or insurance requirements.

We take appropriate measures to protect your information from loss, misuse, or unauthorised access.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your personal data (where legally possible)

• Restrict or object to how we use your information

• Request data portability

To exercise your rights, please contact us at waggywalkskb@gmail.com.

7. Cookies & Website Use

Our website may use basic cookies to improve user experience and functionality. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the updated date.

9. Contact Us

If you have any questions, concerns, or complaints about how your data is used, please contact us at:

📞 07827 966169
📧 waggywalkskb@gmail.com | kazzyburtie@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk